Juniper Shores man with view of distant lands.

Terms and Conditions

Terms and Conditions

These Terms and Conditions apply to the Agreement between us pursuant to which we, Juniper Shores Limited (“JS”) of 24 St. Stephens Road, Ashtead, KT21 1PL, agree to provide Relocation, Lifestyle or Personal Concierge services, assistance, information and recommendations to you (“the Client”) either directly or by introducing you to a third-party supplier.

It is agreed that

Within these Terms, the following expression shall have the following meanings:


1.1.     “Fees” The prices for Services agreed between the Parties

1.2.    “Client” The person, firm, company, organisation requesting the Services

1.3.    “Agreement” The Client’s request for Services and these Terms shall together constitute the Agreement between Juniper Shores and Client

1.4.    “Services” All services or introductions to services or information provided by Juniper Shores or a Third-Party Supplier to the Client as agreed with the Client.

1.5.    “Terms and Conditions” These terms herein

1.6.    “Suppliers” Shall be any person, firm, company or organisation with whom Juniper Shores contracts for the supply of any Services to the Client



2.1.    The scope of services will be agreed verbally or in writing and we will agree the detailed requirements and costs involved in a written quotation as soon as possible thereafter. 

2.2.  Acceptance of the quotation prior to any work being undertaken by any employee, or representative, of Juniper Shores, constitutes an agreement between us and the Client acknowledges to have read these Terms and Conditions.

2.3.  Any changes to this Agreement shall be made in writing.

2.4.  We reserve the right to change these Terms and Conditions at any time by giving you 14 days written notice.


3.     FEES

3.1.    The fees for any services provided by Juniper Shores which are not included in a package are calculated according to the amount of time spent by Juniper Shores at the designated hourly rate, unless Juniper Shores specify otherwise (the “Fees”). 

3.2.  Hourly rates may be varied from time to time and Juniper Shores will notify the Client in advance in writing of any changes.

3.3.   Should the client extend or amend the scope of the work, Juniper Shores reserve the right to charge additional fees.

3.4.   Prices may be subject to change, according to the needs of the individual, the complexities of the process undertaken, and the amount of time required.



4.1.    Juniper Shores shall invoice the Client for any fees due on acceptance of quotation.

4.2.  Package fees are non-refundable.

4.3.   The Client agrees to make payment of all invoices rendered within 7 days of the invoice date unless a separate payment schedule is provided. Unpaid fees will accrue interest, calculated daily at the discretion of Juniper Shores and within legislation, until the balance is discharged

4.4.   If you dispute the Fees and/or have a complaint about the Services, this matter must be raised with us in writing as soon as is reasonably practicable and at the latest within 14 days of the invoice date to which the Fees or Services relate.



5.1.    We will invoice for all out of pocket expenses incurred by us in the provision of the Services such as, but not limited to, postage or courier services, telephone and travel and these will be invoiced immediately.



6.1.    Where necessary, we may also identify and introduce carefully selected Third Party Suppliers (“Suppliers”) to provide additional Services to you as you require.

6.2.  We undertake to:

6.2.1.  take reasonable care in the selection of such Suppliers

6.2.2. ensure that the said Suppliers are properly qualified to perform the tasks allocated to them

6.2.3. properly instruct the Suppliers as to the location of the work, and as to your requirements



7.1.    If the Contract is prevented or delayed by any act or omission of the Client, its agents, sub-contractors or employees, Juniper Shores shall not be liable for any costs, fees or losses sustained or incurred by the Client arising directly or indirectly from such prevention or delay.

7.2.   The Client shall inform Juniper Shores of any known hazard or risk to them when conducting work on their premises. Failure to disclose any known risk or hazard will result in the client being liable.

7.3.   The Client shall be liable to pay to Juniper Shores, on demand, all reasonable costs, fees or losses sustained or incurred by Juniper Shores (including any direct, indirect or consequential losses, loss of profit and loss of reputation, loss or damage to property and loss of opportunity to deploy resources elsewhere) arising directly or indirectly from the Client’s fraud, negligence, failure to perform or delay in the performance of any of its obligations under the Contract, subject to Juniper Shores confirming such costs, fees and losses to the Client in writing.

7.4.   The information contained in any email, report or proposal provided by Juniper Shores is for the attention of the addressed only. The Client acknowledges to not copy it or use it for any purposes other than in negotiations or relationship with Juniper Shores or disclose its contents to any other person other than your immediate family.



8.1.    Juniper Shores takes no responsibility for instructing Third Party Suppliers as to how to perform the Services they provide and therefore accepts no liability for loss or damage caused by a Supplier in the course of providing Services to the Client, unless such loss or damage is attributable to our direct act.

8.2.  The references of any company, service provider or candidate will not be obtained by Juniper Shores unless so requested by the Client and then only with the other party’s consent.  Juniper Shores shall not be responsible for any reliance placed by the Client on any information supplied by a third party.

8.3.  Subject to Clause 8.1 above, and other than in relation to death or personal injury caused through our negligence, any liability for breach of contract, tort, or any other legal liability is hereby excluded.

8.4.  We cannot accept liability if the Services cannot be performed by reason of Act of God; disruption caused by weather; fire; lockout or strike, rule, order or act of government or government instrument and this will not constitute a breach of this Agreement by Juniper Shores.



9.1.    Our obligations to you will end once all agreed work has been completed and paid for.

9.2.  However, in certain circumstances either you or we may terminate our agreement if the other party:

9.2.1.  has committed any serious breach of this contract and has not remedied that breach within 14 days of receiving notice from the terminating party: or

9.2.2. fails to pay any sum due to the other party within 14 days of receipt of an invoice: or

9.2.3. becomes insolvent or bankrupt, cannot pay its debts, ceases trading or otherwise appears to be in serious financial difficulties.

9.3.  If you postpone or cancel this contract, we may charge according to the number of hours of work that have already been completed.



You agree that we may hold data provided by you and your associates about your requirements, your contact data and any other relevant information pursuant to our work for you according to Data Protection legislation.



Neither party shall, during and after termination of the Contract, without the prior written consent of the other party, use or disclose to any other person any information of the other party which is identified as confidential or which is confidential by its nature.



The governing law and jurisdiction for the Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be England and Wales and the parties hereby submit to the exclusive jurisdiction of the English courts.



This Agreement embodies the entire agreement between the parties with respect to the transactions contemplated herein, and there have been no agreements, representations or warranties between the parties other than those set forth or provided for herein.